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The credit report said "Could not get the report". Was I charged?

FAQ 1 min read Updated 28 Oct 2026

Check the wallet history: a charge appears only against a lookup that was made. Most failures come from details that don't match the bureau's records, such as a different name spelling or PAN. Correct them and try again. If you were charged for a failed check, raise a ticket under Billing & Subscription with the check's reference.

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