The credit report said "Could not get the report". Was I charged?
Check the wallet history: a charge appears only against a lookup that was made. Most failures come from details that don't match the bureau's records, such as a different name spelling or PAN. Correct them and try again. If you were charged for a failed check, raise a ticket under Billing & Subscription with the check's reference.
Related articles
Can't find an answer?
Our team is happy to help. Customers can also raise a support ticket from Help & Support after signing in to their workspace.