Help & Support
How to get help from the BizDue team: raising tickets, adding files, following replies and what each status means.
Guides and articles 1
Frequently asked questions
| Status | Meaning |
|---|---|
| Open | Received; waiting for our team |
| In Progress | Our team is working on it and has replied |
| Resolved | We believe it is fixed. Reply if it isn't, and the ticket reopens |
| Closed | Finished. Raise a new ticket if you need more help |
Our team works through tickets by priority and age. You'll see the reply on the ticket and a dot next to it in My Tickets. Tickets with a clear description, steps and a screenshot are answered fastest because we don't need to come back with questions.
Can't find an answer?
Our team is happy to help. Customers can also raise a support ticket from Help & Support after signing in to their workspace.
Help topics
Getting Started
Customers & Documents
Leads, Assignments & Follow-ups
- Overview
- Creating a loan lead
- Following up leads on time
- Assigning leads to your team
- WhatsApp leads: enquiries that create themselves
- Converting a lead into a loan application
- My Tasks: your own to-do list with on-time alerts
- What do the lead statuses mean?
- A WhatsApp message didn't create a lead. Why?