The loan application journey, stage by stage
Every stage a file goes through, what moves it forward and what to enter at each step.
On this page
Loan Applications shows where every file is, what is pending, who has to act and what to do next. Each application moves through these stages in order:
| Stage | What it means | What you enter to move on |
|---|---|---|
| Application | Customer, loan type and amount are set | Start collecting documents |
| Documents | The checklist is being filled | Submit the file when everything required is in |
| File Submitted | All documents are in; the master admin reviews | Assign a banker |
| Banker Assigned | A banker will log the file in at the bank | Bank, login date and bank reference number |
| Bank Login | The bank has the file | Sanctioned amount and date |
| Sanction | The bank sanctioned the loan | Agreement date |
| Agreement | Loan agreement in progress | Disbursed amount, date and UTR |
| Disbursed | The bank paid out the loan | (final) |
| Rejected File | The bank or the customer said no | Reason, in the note |
Move a file to the next stage
- Open the application.
- The Next Action card says what has to happen next and who does it.
- Click the action (for example Assign Banker), fill in the details and save.
Some steps can go back, for example from Documents back to Application when the loan type or amount needs fixing. Every change is recorded in the file's history with the user and time.
Note: At Disbursed, pending payouts for the employee and the agent are created automatically from your commission rules.
Filters on the list
Use the tabs at the top of the list to see New, Documents, Submitted, Bank Processing, Query, Sanctioned, Agreement, Disbursed or Rejected File. Staff see the files assigned to them; admins and roles with the "view all loans" permission see every file.
Related articles
- Working with the document checklist
- Bank processing: assigning bankers and logging files in
- Raising and answering queries on a file
- Loan Partners: quick links to partner portals
Can't find an answer?
Our team is happy to help. Customers can also raise a support ticket from Help & Support after signing in to their workspace.