A WhatsApp message didn't create a lead. Why?
Usually the customer already has a lead: later messages join the existing open (or converted) lead instead of creating a new one. Search the Leads list by their mobile number. If there is no lead at all, raise a support ticket with the customer's number and the time of the message so we can check the WhatsApp connection.
Related articles
- WhatsApp leads: enquiries that create themselves
- Creating a loan lead
- Following up leads on time
- Assigning leads to your team
Can't find an answer?
Our team is happy to help. Customers can also raise a support ticket from Help & Support after signing in to their workspace.